Tinkers Lane Surgery

Tinkers Lane Surgery

Tinkers Lane, Royal Wootton Bassett, SN4 7AT

Current time is 20:10 - Sorry, we're closed


Telephone: 01793 852131

Out of Hours: 111

Welcome to Tinkers Lane Surgery

Patient Information – 16th June 2021:

Please see the following Info-graphic providing a snapshot of our activity as a Practice over the past 12 months highlighting the services, support and treatment carried out by us on behalf of our patients:

General Practice Data for Planning & Research:

This practice is supporting vital health and care planning and research by sharing your anonymised data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.   If you don’t want your patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out . Your individual care will not be affected if you opt out using either option.

COVID-19 Vaccination Travel Status:

Patients in England who have had a full course of the COVID-19 vaccine can now demonstrate their COVID-19 vaccination status for international travel.  For the latest information on demonstrating your Covid-19 vaccination status when travelling abroad, please click on the following link  COVID-19 vaccination status – NHS Digital

COVID-19: Practice Update: 16th June 2021

As we are still in the Covid pandemic, the latest guidelines from NHS England continues to recommend that we triage or phone back every patient who wants advice from a nurse, doctor or other healthcare professional; Tinkers Lane Surgery has continued to provide these services since the lifting of the 1st lockdown in early July 2020.  Following a telephone triage appointment (irrespective of a routine or on the day urgent appointment), if the clinician deems it clinically necessary the patient will then be asked to come into the surgery for a face-to-face appointment, but due to infection control measures and social distancing, we continue to only let patients into the surgery if they have a planned appointment.  We are keen, as we are sure you are too, to avoid transmission of infection and so to ensure social distancing we are closely monitoring how many patients are in our building including sitting in the waiting room. As you will no doubt understand, we need to take more precautions than shops etc due to the vulnerability of some of our patients.  We know that some of these measures are frustrating for you as they are for us. We are facing unprecedented demands with a huge increase in the number of calls we are receiving and the need for us all to catch up with the monitoring of patients which was not possible in the height of the pandemic.  We all look forward to lockdown measures continuing to ease but in the meantime, many thanks for your continued patience and understanding.

Robin Noel

Managing Partner


NB: PATIENTS IN 21 – 49 YEARS AGE GROUP – NHSE have now brought in more options when patients ring or go online to the National Booking Service (NBS).  Alternatively, please click on the following link for FAQs and further information on Covid vaccinations  Covid-19 vaccination (bswccg.nhs.uk)

Dear all, the GPs and clinical staff at Tinkers Lane Surgery would like to thank all our patients for their co-operation and support throughout this Pandemic, especially with your realisation of the importance of continuing to follow all Covid-19 safety measures when attending the Surgery or any public place.  Unfortunately, this Pandemic is not yet over by any means and in the wake of seeing more Covid restrictions being eased, we need to guard against complacency as a community, so the current Covid safety measures of ‘Hands, Face, Space Fresh Air’ should be continued at the Surgery and in public places. This virus continues to demonstrate the ability to spread very easily, causing serious illness in some individuals. Despite very positive recent developments with falling numbers of deaths, hospitalizations and daily cases, the virus is still present in the community and if we do not continue to be vigilant, we increase the risk of a new wave, that could again threaten to overrun the NHS. Your co-operation in this matter is very much appreciated. thank you

The vaccination rollout programme across North Wilts Border Primary Care Network (NWB PCN) has made great progress vaccinating more than 25,000 patients and we will continue to provide second doses to all of those in eligible categories covering Cohorts 1 – 9 (aged 50 and above including those at risk/underlying health conditions) if you had the first dose at the Surgery.

If you fall into the 21 – 49 year old age cohort, please phone on 119 or Click www.nhs.uk/covid-vaccination to book a vaccination appointment.

Please do not ring the Surgery to try and book a 1st vaccination if you are in the 21 – 49 years of age cohorts or younger (as more age cohorts are enabled to book an appointment), as we do not have the supplies or capability to provide this service.  The NBS is the only route to book Covid vaccinations for patients 49 and under with no underlying health conditions (see above for phone/website contact details)

Covid-19 Vaccination Appointment Transport

Link 6 & RWB Good Neighbour Scheme is available to take patients to and from Covid-19 vaccination appointments for those who are unable to access transport from family or friends.  Please call 07879 394666 and we will do our best to accommodate your need.



Face Coverings:

Please follow the link below for the latest government guidance on the wearing of face coverings during the Covid pandemic.  It also includes information on the exemptions to the wearing of face coverings.  https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own Please be aware that a letter from a GP is NOT required to prove you have an exemption to wear face coverings.  Please click on the following link to download or print off Face covering exemption cards https://www.keepsafe.org.uk/card

The following rules will apply to ALL patients:

  • Wait in the main FRONT waiting room (next to the reception desk) only.
  • You MUST wear your own face mask or face covering.
  • Sit on the UNMARKED SEATS only.
  • Use the hand-sanitiser on entering and leaving the building.
  • One appointment = one patient (except in circumstances where patient cannot attend on their own), otherwise families/friends are to wait outside.
  • Patients bringing samples to the surgery, MUST put them in the letterbox by the staff entrance.
  • The water drinks machine can be used by patients but the plastic cups MUST be disposed in the waste bin by the side of the machine.

Tinkers Lane Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online
  • Request Repeat Prescriptions
  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/Tinkers/register  or just click on the purple ‘DoctorLink’ tile on our homepage to register as well.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.  The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.  If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly (In line with our Covid policy, this will be an initial telephone appointment).  If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange a telephone appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.


Please can all patients ensure when contacting the surgery, they confirm to the receptionist whether they have potential COVID-19 symptoms of:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

If a patient attends for a face to face appointment with a GP and is exhibiting COVID-19 symptoms, but has failed to inform the surgery, this action can have the following consequences:

  • Closure of the Surgery – This may happen in order to carry out a deep clean, due to patient being seen in the wrong area of the Surgery (We have a specific Isolation area of the Surgery if we have to see patients face to face with symptoms).
  •  Risk to other patients – Contamination of surfaces within the Surgery by the patient, significantly increasing potential spread of virus.
  •  Risk to Surgery staff – Any surgery staff who are unnecessarily exposed to a patient with potential COVID-19 symptoms, have a significantly increased risk of catching the virus, in turn, this reduces the staff available to treat patients.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Mental health and wellbeing support:

Whether you’re concerned about yourself or a loved one, these self referral mental health organisations can offer expert advice:

https://www.onyourmind.org.uk/ (Under 18’s)

Professional referral:

Take care of your mental health.


COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national  If your child is severely unwell call 999 or go to ED.



If anyone is feeling isolated due to Corona Virus (Covid-19) and the current government advice to self-isolate (in certain circumstances), please see the link below for Royal Wootton Bassett support for the self isolated and quarantined, where you can find support and assistance if needed.

Royal Wootton Bassett Covid-19 mutual aid

Diabetic Information for Patients: Click on the Clinics & Services Tab at the top of this home page to access up to date diabetic information for patients.



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