Tinkers Lane Surgery

Tinkers Lane Surgery

Tinkers Lane, Royal Wootton Bassett, SN4 7AT

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NHS

Telephone: 01793 852131

Out of Hours: 111

Welcome to Tinkers Lane Surgery

COVID-19 IN NUMBERS

Throughout the COVID-19 Pandemic, the Surgery has remained open, providing additional capacity to our patients through new digital consulting solutions.  We are now starting to reflect on the last 6 months and wanted to share some of the data with you.  Data was gathered between 1st March and 31st August 2020 for 8,300 patients registered with Tinkers Lane Surgery.

  • Face to Face GP Appointments – 4,300
  • Face to Face Nursing Team Appointments – 6,448
  • Telephone GP Consultations – 5,745
  • Telephone Nursing team Appointments – 506
  • Telephone Triage Appointments – 3,248
  • Prescription Items Issued – 31,442
  • Outgoing Referrals By Surgery – 911
  • Visits to Patient’s homes – 468
  • Medication reviews – 1,376
  • Asthma Annual Reviews – 657
  • Blood Samples taken – 2,661

Thank you for your amazing support and understanding during a challenging time for all of us

 IMPORTANT INFORMATION ON FLU VACCINATIONS 2020

This year we will conduct two types of Saturday flu clinic simultaneously, commencing on Saturday 3rd October (this initial clinic will be for patients over 65 years of age only) and every Saturday until the end of November. One is within the Surgery and the other will be carried out in the Surgery car-park in the form of a ‘drive-through’ where patients can receive a vaccination while seated in their vehicles. Accordingly, there will be NO PARKING FACILITIES available on the Surgery car-park or on the Tinkers Field approach road during the Saturday flu clinics in order to accommodate the ‘drive-through’ flu clinic.

Both clinics will be strictly by appointment only, in order to maintain social distancing.  Flu appointments will be available to book from Tuesday 1st September 2020.  Please call  01793 852131 to arrange your appointment.  

It is requested you observe the following to enable the smooth flow of the flu clinic:

  • Do not arrive early: Please only arrive at your specified appointment time.
  • Wear a face mask: Please ensure that you bring and wear a face mask for your vaccination.
  • Wear loose fitting clothing: Please wear loose fitting clothing so you can roll up your sleeve.

Carers are also eligible for the free flu vaccination (as the welfare of the person they care for may be at risk if the carer falls ill). If there is someone you rely upon to care for you, we suggest they contact their own GP practice to ask for a free flu jab.

If you decide not to have the vaccination please let us know so we can update your medical records.

Face Coverings:

Please follow the link below for the latest government guidance on the wearing of face coverings during the Covid pandemic.  It also includes information on the exemptions to the wearing of face coverings.  https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own Please be aware that a letter from a GP is NOT required to prove you have an exemption to wear face coverings.  Please click on the following link to download or print off Face covering exemption cards https://www.keepsafe.org.uk/card

With effect from MONDAY 6TH JULY, any patients who are asked to come for a face to face appointment by the Doctors or Nursing Team will be able to wait inside the Surgery and do not have to wait outside as has been the case since Covid-19 lockdown.

The following rules will apply to ALL patients:

  • Use the check-in screen to log your arrival.
  • Wait in the main FRONT waiting room (next to the reception desk) only.
  • You MUST wear your own face mask or face covering.
  • Sit on the UNMARKED SEATS only.
  • Use the hand-sanitiser on entering and leaving the building.
  • One appointment = one patient (except in circumstances where patient cannot attend on their own. Otherwise families/friends are to wait outside.
  • Patients waiting for taxis after their appointments ARE TO  wait outside, chairs will still be provided.
  • Patients bringing samples to the surgery, MUST put them in the letterbox by the staff entrance.
  • The water drinks machine can be used by patients but the plastic cups MUST be disposed in the waste bin by the side of the machine.
  • In the interest of infection control and safety NO queries will be dealt with at the FRONT RECEPTION DESK.  If patients wish to make any appointments/have queries etc., they MUST return home and ring the surgery as has been the policy throughout the Covid-19 pandemic.

Tinkers Lane Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online
  • Request Repeat Prescriptions
  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/Tinkers/register  or just click on the purple ‘DoctorLink’ tile on our homepage to register as well.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.  The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.  If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly (In line with our Covid policy, this will be an initial telephone appointment).  If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange a telephone appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

IMPORTANT COVID-19 REMINDER:

Please can all patients ensure when contacting the surgery, they confirm to the receptionist whether they have potential COVID-19 symptoms of:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

If a patient attends for a face to face appointment with a GP and is exhibiting COVID-19 symptoms, but has failed to inform the surgery, this action can have the following consequences:

  • Closure of the Surgery – This may happen in order to carry out a deep clean, due to patient being seen in the wrong area of the Surgery (We have a specific Isolation area of the Surgery if we have to see patients face to face with symptoms).
  •  Risk to other patients – Contamination of surfaces within the Surgery by the patient, significantly increasing potential spread of virus.
  •  Risk to Surgery staff – Any surgery staff who are unnecessarily exposed to a patient with potential COVID-19 symptoms, have a significantly increased risk of catching the virus, in turn, this reduces the staff available to treat patients.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Mental health and wellbeing support:

Whether you’re concerned about yourself or a loved one, these self referral mental health organisations can offer expert advice:

https://iapt-wilts.awp.nhs.uk/
https://www.onyourmind.org.uk/ (Under 18’s)

Professional referral:
https://www.oxfordhealth.nhs.uk/ser…/swbnes-camhs-community/

Take care of your mental health.

IMPORTANT INFORMATION FOR PARENTS

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national  If your child is severely unwell call 999 or go to ED.

 

SUPPORT FOR SELF ISOLATED AND QUARANTINED IN ROYAL WOOTTON BASSETT

If anyone is feeling isolated due to Corona Virus (Covid-19) and the current government advice to self-isolate (in certain circumstances), please see the link below for Royal Wootton Bassett support for the self isolated and quarantined, where you can find support and assistance if needed.

Royal Wootton Bassett Covid-19 mutual aid

Diabetic Information for Patients: Click on the Clinics & Services Tab at the top of this home page to access up to date diabetic information for patients.

 

 

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