Tinkers Lane Surgery

Tinkers Lane, Royal Wootton Bassett, SN4 7AT

Telephone: 01793 852131

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Welcome to Tinkers Lane Surgery

CLOSURE OF PRESCRIPTION ORDERING DIRECT (POD).  With effect from 1st April 2024, the practice ceased to be associated with the POD as it is due to shut permanently by the end of May 2024 at the latest.   Accordingly, to prepare for this, we have sent out text messages to the majority of patients, informing them of this and the alternative ways of ordering their medication moving forward.  Those patients without the capacity to receive text messages, have been informed by the POD over the past couple of months when ordering their repeat medication on these alternatives as well.  Any patients that have not received a text or been informed by the POD are directed to contact the practice via email on tinkers.lanesurgery@nhs.net, and we will respond to you within 5 working days.  To remind all patients the options for ordering repeat prescriptions please see below:

  • Register for Systmonline (the practice online patient system):  This will give you the ability to order all future repeat medications online.
  • Order via NHS App: You need to be registered for Systmonline in the first instance (see above) to enable access to your record.  Once this is completed, you need to contact NHS 119 and they will set this up for you.  Unfortunately, GP Practices do not have the authorisation to set up patients on the NHS App).
  • Drop your Repeat prescription into the Practice:  You can drop your repeat prescription into the main reception desk or if the practice is closed, you can drop it into the green postbox on the right hand side of the building.

If patients are unable to do any of the above, please send an email to tinkers.lanesurgery@nhs.net with your reasons and the management team will review and come back to you within 5 working days.



On 31st January 2024, the government’s funding for General Practice for 2024/2025 was announced; the funding uplift is just 1.9%.  A 1.9% funding increase is not going to get close to the funding needed for expanded services, employed staff pay rises and the costs associated with higher energy prices and mortgage rates. As a practice, we are very worried. For context, I thought it might be helpful to explain about the crisis General Practice is facing and how we are funded; if you want to read my full statement, please click on the following link for greater detail  MESSAGE TO OUR PATIENTS FOLLOWING GOVERNMENT ANNOUNCEMENT ON GENERAL PRACTICE FUNDING FOR 2024 However, please see the at a glance summary below for your convenience:

In summary the following are the main concerns:

  • General Practice is in crisis.
  • The 1.9% pay uplift will not deliver improvements that are badly needed.
  • Regrettably, due to the constant lack of realistic funding from NHSE to General Practice over the past few years, we are having to review some of the services we currently provide and will have to be greatly reduced or cut.  Those that we are having to stop with immediate effect are Coil implants and removals along with contraceptive implants and removals. Moving forward, patients requiring any of these services will be referred on to other sexual health services in Wiltshire.    In addition, we are also having to cease providing ear irrigation services; post 1st April, regrettably, patients will have to pay to have this treatment privately via Specsavers or other commercial providers.  Our aim is to avoid any further cuts in services, however, if further cuts are required to keep the practice viable, we will inform you in good time.
  • We are greatly concerned about practices becoming financially unviable and closing in large numbers.
  • Industrial action is the last thing that GPs and other practice staff would want to see, but sadly we may not have any other option.  The alternative is practices closing in significant numbers over the next 12 months.
  • There are no real negotiations in this, because NHSE reserve the right to impose a contract regardless of General Practice rejecting it or having differing views on it.
  • We are fighting as much for you as we are for ourselves. As our patients, you deserve to know the reality facing your GP Practice and others over the next 12 months.
  • If you wish to voice your support/opinion to us please email me at tinkers.lanesurgery@nhs.net.  Alternatively, if you wish to write to your local MP, James Gray, the email address (from his public website) is jamesgraymp@parliament.uk

The Tinkers Lane Partnership


Please be aware of the myriad of different services that Tinkers Lane Surgery now offers covering the following clinical professionals: GPs, Physician Associates (PAs), Advanced Nurse Practitioners (ANPs), Practice Nurses, Health Care Assistants (HCAs), Clinical Pharmacists, First Contact Physiotherapists (FCPs), Midwives and Community Nurses.  For further details about how these different clinicians can help you and what clinical specialisms they cover, please click on the ‘PRACTICE STAFF’ tab at the top of this page.

Please see the following Info-graphic providing a snapshot of our activity as a Practice over the month of April 2024 highlighting the services, support and treatment carried out by us on behalf of our patients:




Opening Times

  • Monday
    08:30am to 06:30pm
  • Tuesday
    08:30am to 01:00pm
    02:00pm to 08:00pm
  • Wednesday
    08:30am to 06:30pm
  • Thursday
    08:30am to 06:30pm
  • Friday
    08:30am to 06:30pm
  • Saturday
  • Sunday
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