Tinkers Lane Surgery

Tinkers Lane Surgery

Tinkers Lane, Royal Wootton Bassett, SN4 7AT

Current time is 11:33 - We're open


Telephone: 01793 852131

Out of Hours: 111

Welcome to Tinkers Lane Surgery

Our Apologies:

Dear patients,

Please accept our sincere apologies for any inconvenience caused if you tried to contact the Surgery on yesterday’s Bank Holiday Monday (3rd May 2021).  We, like all GP surgeries, are closed on Bank Holidays and our recorded telephone message reflects that, directing anyone contacting us to use the Out of Hours service, NHS  111 or 999 (life-threatening emergencies only).  However, yesterday was the exception, as the automatic Bank Holiday telephone message failed to activate.  We are working with our telecommunications provider to identify the cause of the failure to ensure that this does not happen again.

Robin Noel

Managing Partner


NB: PATIENTS IN 40 – 49 YEARS AGE GROUP – NHSE are currently in the process of bringing more local options into the National Booking Service (NBS) and more options will be available in the next couple of weeks.  Accordingly, you are advised to ring 119 again towards the end of next week; alternatively, please email NHSE on the following  bswccg.vaccinequery@nhs.net   and they will respond to you with an update/options.

Dear all, the GPs and clinical staff at Tinkers Lane Surgery would like to thank all our patients for their co-operation and support throughout this Pandemic, especially with your realisation of the importance of continuing to follow all Covid-19 safety measures when attending the Surgery or any public place.  Unfortunately, this Pandemic is not yet over by any means and in the wake of seeing more Covid restrictions being eased, we need to guard against complacency as a community, so the current Covid safety measures of ‘Hands, Face, Space Fresh Air’ should be continued at the Surgery and in public places. This virus continues to demonstrate the ability to spread very easily, causing serious illness in some individuals. Despite very positive recent developments with falling numbers of deaths, hospitalizations and daily cases, the virus is still present in the community and if we do not continue to be vigilant, we increase the risk of a new wave, that could again threaten to overrun the NHS. Your co-operation in this matter is very much appreciated. thank you

The vaccination rollout programme across North Wilts Border Primary Care Network (NWB PCN) has made great progress vaccinating more than 25,000 patients and we will continue to provide second doses to all of those in eligible categories covering Cohorts 1 – 9 (aged 50 and above including those at risk/underlying health conditions) if you had the first dose at the Surgery.

Appointments for the 40-49 age group are now becoming available through the National Booking Service (NBS). Those who fall into this age group are asked to be patient while the NBS work to open up appointment slots.

If you fall into the 40 – 49 year old age cohort, please phone on 119 or Click www.nhs.uk/covid-vaccination to book a vaccination appointment.

Please do not ring the Surgery to try and book a 1st vaccination if you are in the 45 – 49 years of age cohorts or younger (as more age cohorts are enabled to book an appointment), as we do not have the supplies or capability to provide this service.  The NBS is the only route to book Covid vaccinations for patients 49 and under with no underlying health conditions (see above for phone/website contact details)


Covid-19 Vaccination Appointment Transport

Link 6 & RWB Good Neighbour Scheme is available to take patients to and from Covid-19 vaccination appointments for those who are unable to access transport from family or friends.  Please call 07879 394666 and we will do our best to accommodate your need.


MHRA and JCVI announcement regarding AstraZeneca Vaccine:

Today’s update from the Medicines and Healthcare product Regulatory Agency (MHRA) and the independent Joint Committee on Vaccination and Immunisation (JCVI) guidance in relation to the use of the AstraZeneca vaccine.  The statement from the JCVI states: “Since the start of the pandemic over 4 million COVID-19 infections have been confirmed in the UK causing more than 120,000 deaths. Over 30 million people have received their first dose of COVID-19 vaccine since the start of the programme, which Public Health England (PHE) estimate has prevented at least 6,000 deaths in the first 3 months of 2021. There have been reports of an extremely rare adverse event of concurrent thrombosis (blood clots) and thrombocytopenia (low platelet count) following vaccination with the first dose of AstraZeneca ChAdOx1 nCoV-19 vaccine (AZD1222).  JCVI has weighed the relative balance of benefits and risks and advise that the benefits of
prompt vaccination with the AstraZeneca COVID-19 vaccine far outweigh the risk of adverse events for individuals 30 years of age and over and those who have underlying health conditions which put them at higher risk of severe COVID-19 disease. JCVI currently advises that it is preferable for adults aged <30 years without underlying health conditions that put them at higher risk of severe COVID-19 disease, to be offered an alternative COVID-19 vaccine, if available. People may make an informed choice to receive the AstraZeneca COVID-19 vaccine to receive earlier protection. There are some adults <30 without underlying health conditions who are in phase 1, who were prioritised due to an increased risk of exposure and/or to reduce the risk of passing
the infection on to vulnerable individuals. This includes health and social care workers, unpaid carers and household contacts of immunosuppressed individuals. Acting on a precautionary basis, if these persons are still unvaccinated, it is preferable for them to be offered an alternative COVID-19 vaccine, if available.”

MHRA and JCVI have made clear the balance of risk is still very much in favour of vaccination. It is therefore critical that we implement their direction in a similarly balanced and operationally robust manner so that we continue to deliver our life-saving programme. All vaccination sites should therefore take the following actions now:

Second doses:
• JCVI state ‘all those who have received a first dose of the AstraZeneca COVID-19 vaccine should continue to be offered a second dose of AstraZeneca COVID-19 vaccine, irrespective of age.’
Therefore, for recipients in cohorts 1-9 who have received a first dose of AstraZeneca and are due to receive their second dose, no further action is required and these appointments should continue. MHRA are clear that the only individuals who should not have a second dose of AstraZeneca are those set out below:

‘Administration of the COVID-19 Vaccine AstraZeneca in patients with a history of cerebral venous sinus thrombosis, acquired or hereditary thrombophilia, heparin-induced thrombocytopenia or antiphospholipid syndrome should only be considered when the potential benefit outweighs any potential risks. Patients who have experienced major venous and arterial thrombosis occurring with thrombocytopenia following vaccination with any COVID-19 vaccine should not receive a second dose of COVID-19 Vaccine AstraZeneca.’

We have continued to make tremendous progress offering first vaccinations to all patients in the cohorts below and actually vaccinating the following:

  • 80 years plus: 96%
  • Care Home Residents: 92%
  • Health Workers: 91%
  • Housebound: 95%
  • 75 to 79 years: 98%
  • 70 to 74 years: 97%
  • 65 to 69 years: 95%
  • 60 t0 64 years: 90%
  • 55 to 59 years:  94%
  • 50 to 55 years: 87%
  • 18 to 64 years (Underlying Health Conditions): 89%
  • High Risk: 89%

This amounts to 54% of our entire patient list.   We are now preparing to vaccinate our patients with second doses of Pfizer (already been done) and Astra Zeneca (AZ) vaccine (this will commence from Wednesday 21st April 2021).

E-mail for vaccination enquiries from the public:  NHS England have set up an email for enquiries from the public about the COVID vaccination. The email is bswccg.vaccinequery@nhs.net

  • We are now contacting patients to invite them to have their Covid vaccination.  The clinics are being run at Malmesbury Primary Care Centre (Pfizer Vaccine) – directions can be found here.  In addition, when vaccine deliveries allow, we are conducting Astra Zeneca (Oxford) vaccination clinics at Tinkers Lane Surgery. If you have been offered an appointment please read this important  Patient Information Leaflet.
  • Please do not telephone us to ask when or if you are going to get a Covid Vaccine.
  • We will contact you individually if and when you are invited to have a vaccine and will keep this website updated.
  • The vaccine will be given in order of priority to those at highest risk first.
  • Please act on your invitation when it comes, and make sure you attend your appointments.
  • It is essential, if you are given a vaccine, that you return for the second part of the vaccination on the date that you are advised to.
  • Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

You can find more information on the vaccine here Covid Vaccination Leaflet  and also on the Government website here.

We are all excited to hear about the progress on a Covid vaccine and that this should improve the quality of life for all of us.  We know that you, like us, are struggling with the confines imposed upon us all due to the Covid-19 pandemic.  Everyone is trying to make the best of the situation and, as a practice, we are committed to caring for you in the best possible way whilst keeping both you and our team safe.   Meanwhile, we all need to keep to the advice of hand-washing, face masks and social distancing but we all look forward to the time when we will return to life as normal.

Thank you for your patience


 Face Coverings:

Please follow the link below for the latest government guidance on the wearing of face coverings during the Covid pandemic.  It also includes information on the exemptions to the wearing of face coverings.  https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own Please be aware that a letter from a GP is NOT required to prove you have an exemption to wear face coverings.  Please click on the following link to download or print off Face covering exemption cards https://www.keepsafe.org.uk/card

With effect from MONDAY 6TH JULY, any patients who are asked to come for a face to face appointment by the Doctors or Nursing Team will be able to wait inside the Surgery and do not have to wait outside as has been the case since Covid-19 lockdown.

The following rules will apply to ALL patients:

  • Use the check-in screen to log your arrival.
  • Wait in the main FRONT waiting room (next to the reception desk) only.
  • You MUST wear your own face mask or face covering.
  • Sit on the UNMARKED SEATS only.
  • Use the hand-sanitiser on entering and leaving the building.
  • One appointment = one patient (except in circumstances where patient cannot attend on their own. Otherwise families/friends are to wait outside.
  • Patients waiting for taxis after their appointments ARE TO  wait outside, chairs will still be provided.
  • Patients bringing samples to the surgery, MUST put them in the letterbox by the staff entrance.
  • The water drinks machine can be used by patients but the plastic cups MUST be disposed in the waste bin by the side of the machine.
  • In the interest of infection control and safety NO queries will be dealt with at the FRONT RECEPTION DESK.  If patients wish to make any appointments/have queries etc., they MUST return home and ring the surgery as has been the policy throughout the Covid-19 pandemic.

Tinkers Lane Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online
  • Request Repeat Prescriptions
  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/Tinkers/register  or just click on the purple ‘DoctorLink’ tile on our homepage to register as well.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.  The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.  If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly (In line with our Covid policy, this will be an initial telephone appointment).  If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange a telephone appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.


Please can all patients ensure when contacting the surgery, they confirm to the receptionist whether they have potential COVID-19 symptoms of:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

If a patient attends for a face to face appointment with a GP and is exhibiting COVID-19 symptoms, but has failed to inform the surgery, this action can have the following consequences:

  • Closure of the Surgery – This may happen in order to carry out a deep clean, due to patient being seen in the wrong area of the Surgery (We have a specific Isolation area of the Surgery if we have to see patients face to face with symptoms).
  •  Risk to other patients – Contamination of surfaces within the Surgery by the patient, significantly increasing potential spread of virus.
  •  Risk to Surgery staff – Any surgery staff who are unnecessarily exposed to a patient with potential COVID-19 symptoms, have a significantly increased risk of catching the virus, in turn, this reduces the staff available to treat patients.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Mental health and wellbeing support:

Whether you’re concerned about yourself or a loved one, these self referral mental health organisations can offer expert advice:

https://www.onyourmind.org.uk/ (Under 18’s)

Professional referral:

Take care of your mental health.


COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national  If your child is severely unwell call 999 or go to ED.



If anyone is feeling isolated due to Corona Virus (Covid-19) and the current government advice to self-isolate (in certain circumstances), please see the link below for Royal Wootton Bassett support for the self isolated and quarantined, where you can find support and assistance if needed.

Royal Wootton Bassett Covid-19 mutual aid

Diabetic Information for Patients: Click on the Clinics & Services Tab at the top of this home page to access up to date diabetic information for patients.



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