Tinkers Lane Surgery

Tinkers Lane Surgery

Tinkers Lane, Royal Wootton Bassett, SN4 7AT

Current time is 15:18 - Sorry, we're closed

NHS

Telephone: 01793 852131

Out of Hours: 111

Welcome to Tinkers Lane Surgery

Patient Information:

For those patients visiting the surgery for face to face appointments:

Please be advised that you may have to wait outside until you are brought in for your consultation.

We are unable to provide water and there is minimum shade at the surgery for protection from the sun.

Patients are advised to bring their own refreshments and suitable protection from the sun in case they have an extended wait.

For social distancing reasons, we are unable to allow patients to stay in the waiting rooms during the pandemic.

Thank you.

Coronavirus (COVID‑19) Patient Information

 
Since the outbreak of the pandemic, the surgery has been providing PPE face masks for patients who have been attending for face to face consultations.
 
However, PPE is in short supply and in order to keep stocks at a sustainable level to protect our staff who see many patients daily, it has become necessary to request that as of 01st June 2020, patients who attend the surgery for a face to face appointment, supply their own face protection.
 
This protection does not need to be a clinical face mask, just an item that covers the mouth and nose, this will help to minimise the risks associated with coronavirus.
 
Your understanding is very much appreciated.

IMPORTANT COVID-19 REMINDER:

Please can all patients ensure when contacting the surgery, they confirm to the receptionist whether they have potential COVID-19 symptoms of:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

If a patient attends for a face to face appointment with a GP and is exhibiting COVID-19 symptoms, but has failed to inform the surgery, this action can have the following consequences:

  • Closure of the Surgery – This may happen in order to carry out a deep clean, due to patient being seen in the wrong area of the Surgery (We have a specific Isolation area of the Surgery if we have to see patients face to face with symptoms).
  •  Risk to other patients – Contamination of surfaces within the Surgery by the patient, significantly increasing potential spread of virus.
  •  Risk to Surgery staff – Any surgery staff who are unnecessarily exposed to a patient with potential COVID-19 symptoms, have a significantly increased risk of catching the virus, in turn, this reduces the staff available to treat patients.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

MENTAL HEALTH SUPPORT DURING COVID-19 PANDEMIC

Mental health trust launches 24 hour telephone support service for people struggling with their mental health during Coronavirus outbreak.  In order to support people during this worrying time, Avon and Wiltshire Mental Health Partnership (AWP) NHS Trust has launched a 24-hour telephone support service.   Anyone concerned about their own or someone else’s mental health can call 0300 3031320 and speak to mental health experts who will provide advice, guidance and support over the telephone.  The mental health 24/7 response line is available around the clock for adults and children seven days a week.

For more information visit https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips/ 

IMPORTANT INFORMATION FOR PARENTS

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies go to https://www.what0-18.nhs.uk/national  If your child is severely unwell call 999 or go to ED.

 

SUPPORT FOR SELF ISOLATED AND QUARANTINED IN ROYAL WOOTTON BASSETT

If anyone is feeling isolated due to Corona Virus (Covid-19) and the current government advice to self-isolate (in certain circumstances), please see the link below for Royal Wootton Bassett support for the self isolated and quarantined, where you can find support and assistance if needed.

Royal Wootton Bassett Covid-19 mutual aid

 

Tinkers Lane Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

  • Access advice
  • Book appointments online
  • Request Repeat Prescriptions
  • Request Fit/Sick Notes

Sign-up is simple and you can create an account here https://app.doctorlink.com/Tinkers/register  or just click on the purple ‘DoctorLink’ tile on our homepage to register as well.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP Practice, you simply click on the “book an appointment” button and book your appointment directly.

If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Diabetic Information for Patients: Click on the Clinics & Services Tab at the top of this home page to access up to date diabetic information for patients.

 

 

Latest News

Download the SystmOnline Application Form

Posted on August 5th, 2019

Download the SystmOnline Application Form from the link below, return the completed form to the surgery along with 2 x […]

News Archive

Monday morning opening

Posted on January 10th, 2019

Please note from 21st January, our reception will open at 8:20 on a Monday morning

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Opening Times

  • Monday
    07:30am until 18:30pm
  • Tuesday
    08:30am until 13:00pm
    14:00pm until 20:00pm
  • Wednesday
    07:30am until 20:00pm
  • Thursday
    08:30am until 18:30pm
  • Friday
    08:30am until 18:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED