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Noticeboard


To order your repeat prescription, please either sign up for online services or just call the POD.

The POD is a simple phone call, at a local rate, to order your repeat prescription.  

pod


We're delighted to report that the waiting time for a GP appointment, with one of our permanent GPs, is LESS THAN 2 weeks. 

In addition we can offer appointments wit our Advanced Nurse Practitioner within 1 week, and on-the-day appointments with our Nurse Practitioners, for any urgent concerns or minor illnesses!


Our GPs are increasingly being asked to complete reports and letters, and we wanted to take this opportunity to give some background and explain why we ask for 5 working days for such paperwork to be completed.  Thank you for your cooperation.

Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients.  Most GPs have a very heavy workload – Our GPs work to 60 hours per week and paperwork takes up an increasing amount of their time.  In addition non-NHS work must be undertaken outside of NHS contracted time.

The National Health Service provides most health care to most people free of charge, but there are exceptions.  Sometimes the charge is made to cover some of the cost of treatment, for example dental fees.  In other cases it is because the service isn’t covered by the NHS, for example, medical reports of insurance companies, claims on private health insurance and other letters and forms which require the doctor to review the patient’s medical records.

It is important to understand that GPs are not employed by the NHS, they are self-employed and they have to cover their costs – staff, buildings, heating, lighting etc – in the same way as any small business.

The NHS pays the doctor for specific NHS work but for non NHS work the fee has to cover the doctor’s costs.  Our fees are calculated based on our GPs Private hourly rate. 

What is covered by the NHS and what is not? 

The government’s contract with GPs covers medical services to NHS patients.  In recent years, more and more organisations have been involving doctors in a whole range of non-medical work.  Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate.

Examples of non-NHS services for which GPs can charge their patients

 Certain travel vaccinations

  • Private medical insurance reports
  • Holiday cancellation forms
  • Referral for private care forms
  • Appropriate letters requested on behalf of the patient
  • In certain instances fitness to work forms

 Examples of non-NHS services for which GPs can charge other institutions are

 

  • Medical reports for an insurance company
  • Some reports for the DSS/Benefits Agency
  • Examinations of local authority employees

 

I only need the doctor’s signature – what is the problem?

When a doctor signs a certificate or completes a report it is a condition of remaining on the Medical Register that they only sign what they know to be true.  Therefore in order to complete even the simplest of forms, the doctor may need to check the patient’s entire record.  Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police.

STAFF TRAINING

We close our doors for Staff Training on a Tuesday Lunchtime from 1-2pm.

You will still be able to get hold of us on the phone for any urgent queries!

Thanks in advance for your co-operation, this will provide valuable time for our clinical  and admin teams to share good practice and develop our service.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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