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To order your repeat prescription, please either sign up for online services or just call the POD.

The POD is a simple phone call, at a local rate, to order your repeat prescription.  

pod


We're delighted to report that the waiting time for a GP appointment, with one of our permanent GPs, is LESS THAN 2 weeks. 

In addition we can offer appointments wit our Advanced Nurse Practitioner within 1 week, and on-the-day appointments with our Nurse Practitioners, for any urgent concerns or minor illnesses!


Our GPs are increasingly being asked to complete reports and letters, and we wanted to take this opportunity to give some background and explain why we ask for 5 working days for such paperwork to be completed.  Thank you for your cooperation.

Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients.  Most GPs have a very heavy workload – Our GPs work to 60 hours per week and paperwork takes up an increasing amount of their time.  In addition non-NHS work must be undertaken outside of NHS contracted time.

The National Health Service provides most health care to most people free of charge, but there are exceptions.  Sometimes the charge is made to cover some of the cost of treatment, for example dental fees.  In other cases it is because the service isn’t covered by the NHS, for example, medical reports of insurance companies, claims on private health insurance and other letters and forms which require the doctor to review the patient’s medical records.

It is important to understand that GPs are not employed by the NHS, they are self-employed and they have to cover their costs – staff, buildings, heating, lighting etc – in the same way as any small business.

The NHS pays the doctor for specific NHS work but for non NHS work the fee has to cover the doctor’s costs.  Our fees are calculated based on our GPs Private hourly rate. 

What is covered by the NHS and what is not? 

The government’s contract with GPs covers medical services to NHS patients.  In recent years, more and more organisations have been involving doctors in a whole range of non-medical work.  Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate.

Examples of non-NHS services for which GPs can charge their patients

 Certain travel vaccinations

  • Private medical insurance reports
  • Holiday cancellation forms
  • Referral for private care forms
  • Appropriate letters requested on behalf of the patient
  • In certain instances fitness to work forms

 Examples of non-NHS services for which GPs can charge other institutions are

 

  • Medical reports for an insurance company
  • Some reports for the DSS/Benefits Agency
  • Examinations of local authority employees

 

I only need the doctor’s signature – what is the problem?

When a doctor signs a certificate or completes a report it is a condition of remaining on the Medical Register that they only sign what they know to be true.  Therefore in order to complete even the simplest of forms, the doctor may need to check the patient’s entire record.  Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police.

STAFF TRAINING

We close our doors for Staff Training on a Tuesday Lunchtime from 1-2pm.

You will still be able to get hold of us on the phone for any urgent queries!

Thanks in advance for your co-operation, this will provide valuable time for our clinical  and admin teams to share good practice and develop our service.

Your Health Records

Update March 2016

Please see information below regarding the sharing of your Electronic Health Records.

Record Sharing Information

 


Record Sharing FAQs


Summary Care Records

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

 

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record. 

 
How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website or the HSCIC Website

Subscribe to the newsletterDownload the opt out form >>>>


View your health records wherever you are

With Patient Online you can access GP Services from your computer, tablet or mobile phone, as well as through your local surgery.

  • Book GP appointments
  • View your health records
  • Renew Prescriptions

Care.data

NHS England have announced that the plans to share patient data have been postponed in order to give the public more time to learn about information sharing.  There is now a dedicated help line which patients can call on 0300 456 3531.  The line is open Monday to Friday, 8.00am to 8.00pm and on Saturdays from 9.00am to 3.00pm. A text phone service is also available on 0208 7428620

Here is a link which gives you  information about the data sharing.

Direct link to patient information on NHS Choices here: www.nhs.uk/caredata

Patient FAQ

NHS England Care Data Patient Leaflet

CARE.DATA practice Responsibilities

Dissent from secondary use of patient identifiable data


IT and Electronic Processing of Records

New contractual requirements came into force 1st April 2015 requiring the GP practices should make available a statement of intent in relation to the following IT developments:-

  1. Referral Management
  2. Electronic Appointment Booking
  3. On line Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfer
  6. Patient Access to the detailed information from the medical record.

Tinkers Lane Surgery now offers to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to allow patients to access the detailed information from their medical records.  It is our intention to have this development available to our patients by 31st March 2016.


Fair Processing Notification for Patients

The practice may supply personal health data to comply with its legal obligation from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

National Diabetes Audit - Patients should be aware that we are required to participate in the National Diabetes Audit and this includes the secure transfer of some patient identifiable data.  If you would like further information, please contact the surgery.

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions.  This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness absence, including evaluation of Fit for Work.

For details on how this data may be used visit: www.gov.uk/dwp/fit-note-data

Additional Information is available:

ICO information page for the public: www.ico.org.uk/for-the-public

HSCIC information page about collections:

www.hscic.gov.uk/article/4963/What-we-collect

www.hscic.gov.uk/yourinfo

www.hscic.gov.uk/article/3388/How-we-look-after-information



 
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