In April, we have started a trial of a new system with our nurse-led triage. Having reviewed the number of calls and appointments our nurses are completing, we have identified that many patients receive both a phone call and an appointment, and demand continues to increase.
From Monday 3rd April, our Reception Team will be booking appointments directly in with our triage team for patients with symptoms that need to be seen, rather than the extra step of a telephone call. We hope that this reduction in duplication will free up more time for us to triage more patients on the day and continue the development of our service.
Please do let us know if you have any thoughts or suggestions, and thanks in advance for your cooperation.
NHS Wiltshire is urging members of the public to think twice about attending A&E, as over the past two weeks the pressure on all three of our district general hospitals has been intense.
“Too many of the attendances the region’s hospitals are regularly seeing are for common winter illnesses such as bad colds, viruses and stomach bugs. These are best looked after at home with over the counter medication, plenty of fluids, rest and recuperation - they certainly do not need a trip to A&E.”
Please make the very best use of our fantastic local pharmacies whenever you can!
(Site updated 05/04/2017)